Monday, April 6, 2009

Social Optimism

So here I sit surrounded by people – no not literally, but truly interesting people just a mouse click away!

I chat with people from South America, France and to a world renown strategist as well as people in my own backyard in Greenville SC.  How cool is that?!

Most people are familiar with the big three Social Media tools; Linked In, typically used by professionals for connecting with other business professionals.  Next is Facebook, which I just recently adopted. And another is Twitter, an addictive tool that keeps me close to people like the CB radio did for scores of people in the 70’s.  http://thepaisano.com/twitter-is-this-generations-cb-radio/ Okay so some of you won’t remember the CB radio, but my point is that these are tools for you to connect with people you my already know or people that can enrich your life!

I recently was invited to a gathering of people, here in Greenville SC.  We were all professionals trying to link up that otherwise, would have found things to do elsewhere in their own groups.  http://www.linkingtheupstate.com/  This created a group of people connecting that otherwise wouldn’t have!  The event was well thought out and, in my opinion very well attended!  I hope it continues and grows and that I can be a part of it!  The speaker, JT O’Donnell was simply awesome.  See what she is doing here: http://www.careerealism.com/  or follow her on Twitter @jtodonnell.  Quoting another blogger who is REALLY fantastic: “… if you ever find yourself unhappy with your career or uncertain about your professional direction, do yourself a favor and reach out to her. You will look back on that email, tweet or phone call someday and realize it was one of the smartest things you ever did. Trust me on this.http://thebrandbuilder.wordpress.com/ 

The cool part of that was meeting new people in person that I encouraged to jump into the deep end of the social pool!  We are all social animals and simply hunt for acceptance, leadership, friendship or have the desire to share something with someone else.

Here’s a way for you, my reader, to learn more, do more and see more!  Add “The Brandbuilder” and JT O’Donnell to your weekly (or more often) reading list, I have.  Sometimes the subject doesn’t apply to my position, or what I am working on that day, but the insight and topics are always interesting!  Plus in these days, JT’s advice could turn out to be useful this afternoon!

So, what is the message or purpose of my blog today?  To show you there is a TON of information and connections out there.  Be a part of it, encourage your friends to be a part of it.  You don’t know what you missed today if you weren’t tuned in!

The thing I find so cool, specifically about twitter is the inherent “Connectedness.”  By creating your I.D. and going on and listening (reading ) what people are saying, you can see a lot of information in a short time.  When you are comfortable and want to add to the conversation it is simple.  Simply send an update.  Be patient.  People are sometime slow to embrace a new comer (some are not!)  I was listening to a presentation by Thomas W. Parry (The brain behind http://www.linkingtheupstate.com/ ) when he said “What I find interesting is the “Cross-pollination” using twitter.”  I too find that VERY valuable.  You must consider the next best idea in your industry may need to be stolen from someone else’s!

Think about it, I will see you out there. Look me up on Linked In, Facebook or Twitter (I’m ALWAYS there!)

Wednesday, March 4, 2009

Sage Advice (Repost from Dave Kahle)

I asked permission of Dave Kahle to repost his "Thinking about sales" e-zine.  I subscribe becuse there is always some "Take-away" nugget in everything he writes.  When I read this, I just had to share, hopefully you find it as enlightening as I did!  Dave has also started a blog, I think it will be a MUST read for all sales people!  Remember, we are all selling somehting even if it is ourselves to find a new position!

To my readers...

This is the third of a special three part series written in response to a question from one of you. The question is this:

Q. I’m seeing a lot of anxiety and nervousness about the economy all around me. Do you have any thoughts on how to respond to this?

If you haven’t read the first part, I’d suggest you do so first, to gain a perspective on my comments below. Click here to read the first. If you are business owner, executive or manager, you may want to read the second, which is written specifically for you. Click here. Here’s my third and final part — in this one, I don’t focus on the “sales” issues, but rather on the personal challenges of trying to live, and guide a family, through these difficult times.

A little background. In September, just as this crisis was beginning to show itself, I wrote an email to my adult children addressing this issue. What follows is that email, edited a bit for you.

Be forewarned! Because of the intensely personal focus of this message, I go places that I don’t normally go in this Ezine, and discuss issues that I don’t generally address in this venue.

What you should do, personally...

1. Shore up your income stream. If you have a job, keep it. If you don’t, work hard at getting one, understanding that next year there will be a whole lot more people looking for work.

Take the attitude that you are grateful to be employed, and work hard at being a good employee. Find ways to make yourself valuable to your employer so that when he/she is thinking about reducing the work force, your position will be one of the last he considers.

Make yourself more valuable. If you are in school, stay there and get a practical degree. If you are close to a degree or certification in some fundamental skill, invest in yourself and gain that credential. Look at it from the employer’s perspective: With a world full of job candidates, why should he hire you? What value do you bring?

At the same time, proactively expand your network. Make it a point of meeting people who may be in a position to help you at some time in the future. If worst comes to worst, you may need to rely on the people you know. Therefore, know more people.

2. Harness all the resources of your household for the benefit of the household. If you have a family, then everyone in the family should be contributing something to the sustenance of the household. That means that children should also contribute. Older children should look for jobs and, as soon as they are able, contribute to the household expenses by contributing a portion of their earnings to the expenses of the family. To allow them to not contribute to the household is to develop in them an entitlement mentality, and encourage a sense of irresponsibility. The most irresponsible adults I know were trained to be that way by parents who thought that expecting children to contribute was horrible.

If they are not old enough to work, they should be expected to contribute in other ways. For example, they can learn to help care for younger children so that you don’t have to pay a babysitter. Or, help with meal preparation and clean up, to allow those who are working to have a bit of a respite. Or, they can help by doing things for neighbors or helping around the house.

In the bigger picture, your job is to use the economic circumstances you find yourself in to develop your children’s character. This is an excellent opportunity to help them learn life-long lessons.

3. Change your lifestyle and reduce your cost of living. You’ll have to make the same changes that we made, that your grandparents made, and that their parents made: Tighten up, protect your core, and do away with most of the marginal discretionary expenses. There is a time to splurge and treat yourself to some luxuries. This is not it. Specifically:

a. Stop eating out so often. This is huge expense. Make meals in, and pack your lunch. Eating out should be a treat, not an expectation. 

b. Stop living on your credit cards. I’ll say it again, although you have all heard me say it before. Today, cut up all but one of your credit cards. Stop, today, charging anything. Keep the one for emergencies. Work to pay off your debts. As long as you are in debt, you will be a slave to your debtors and will not have the freedom to make other choices. Debt reduces your options. 

c. Create a budget and stick to it. Sooner or later you will be forced to live on your income. Do it now so that you don’t find yourself shackled in debt. Decide which of you will be responsible for which bills, and allocate money from the family’s resources appropriately. Decide how much you are going to spend for entertainment, food, clothing, etc. Put that much money aside out of each paycheck. When it is gone, it is gone. 

See if you can do it, whatever it is, for less than you have budgeted. If you have any money in that category left over at the end of the month, add it to your savings account, or use it to pay off your debts. For example, for years, every time I brought or skipped lunch, I would put $2 into savings. I figured I saved $5, and I split it with myself. $2 into savings, $3 for me. 

d. Immediately, save something out of every dollar of income. Create a savings account and put something into it every paycheck, even if it is only $5.00. You will have emergencies and unexpected expenses. You can either charge them, thus incurring more interest expenses and charges, or you can pay for them out of your reserves. Start creating some reserves. 

e. Look for every opportunity to make and/or save money. Find bargains you can sell on Ebay and make some money. Buy your casual clothes at resale shops. Buy food in bulk and break it up into smaller portions for the freezer, etc. 

f. Finally, but certainly not last in order of priority, get yourself right with God. God uses adversity to bring people closer to Him. When you are living a stress-free lifestyle and charging everything, it’s easy to focus on things and not on Him. When you find yourself up against real adversity, you naturally seek Him. 

Seek Him now. Develop a relationship that you can count on. Believe it; it takes time, work and energy to establish a close relationship with God. If you have ignored Him for decades, don’t expect that He’s going to appear as a magic genie and sweep away all your problems. We do, however, have a number of promises:

“But seek first His Kingdom and His righteousness, and all these things will be given to you as well.”  –  Matthew 6:33 

“Do not be anxious about anything, but in everything by prayer and petition, with Thanksgiving, present your requests to God.”  –  Philippians 4:6 

Establish that relationship now, so that you have it to rely on. 

You can of course, dismiss this as the ranting of a guy who is out of touch with reality. That’s your choice. I’d suggest that a more appropriate view is to recognize that I have a longer term perspective on things, and some experience to share. My belief is that human nature is the same generation after generation. The reason we are in this mess is greed and stupidity on the part of a couple of generations. It was predicable. Character will dictate your life’s situations. Lack of character will bring adversity; sound character will bring prosperity. 

In the next few years you will be tested. Let’s hope that you have the right stuff within you to come through this time stronger than when you entered it. 

Monday, March 2, 2009

Continual Improvement

So here I sit resisting the “Tweet” of yet another friend telling me about what they are doing, a blog I MUST read or a link to a video that is funny or stupid or something that will really help be become a better salesperson or simply a better human being!

Well, just one more; Really! Wow! I gotta sign up for that!  I want to exceed my sales goals and I would think everyone would want to become a better person! 

Okay, pay attention now, here comes the point.  As I gather, intake and regurgitate all of this information I approach it very simply, I watch with three eyes.  The first, is this something that will help me?  The second, how can I use it? Last, who might benefit from it?

I really believe in continual improvement, this term is typically used by Quality people in discussing business practice or process, but I believe it is well suited to the individual.  You have heard “Reinvent yourself” I think continual improvement is “Micro-reinventing.”  Steven Covey in his book “The 8th Habit” labels this “Being a Trim-Tab” aviators out there understand this concept very well.  This is a fantastic read if you want to study and practice habits that will change your life! 

I believe I can interact with all this information passing by me and grasp onto those things that can help me.  I specifically enjoy applying my new knowledge to my business or personal life and if it is something I can’t use, I try to pass it on to someone in my network who can!

Many of you in the eastern part of the country will change the way you work today due to the snow.  Perhaps your child is at home and has a snow day.  Maybe your business is closed and you are working from home.  Maybe you are in a position already that allows you to work from home.  Whatever the reason, treat  today as different and apply what you see, and hear to YOUR continual improvement!

Monday, February 23, 2009

Selling Ghosts

I sell a product – yes we actually make something, put it in a box and ship it to someone else, who uses it in something they make, then they put that in a box, anyway you get the picture.  So honestly, I am the first guy who “Touches” the customer.  Hopefully, I am there near the inception of the idea to understand what it is they want.

Does the economy affect us? Sure, anyone making anything these days is affected.  Here is the cool part, I see people continually asking for quotations and tell me they are working on projects 1 to 2 years out.  So you see, they have a vision.  I see other people sitting in a corner wringing their hands saying “Buy? What would you expect me to buy?  Haven’t you been watching the news, don’t you know about the 2009 Depression?” I don’t suggest that they don’t have a vision, but I’ll bet their vision involves night sweats! I really don’t answerthe latter group, I just verbally “Pat them on their head and tell them I will stay in touch!”

Now, you ask what does that have to do with Selling Ghosts?  In turn, I ask you what the difference is between these two people?  It is their vision, what they believe or what they feel and that is what we sell.  We sell a feeling or a “Ghost.”

I am fortunate; I am one of many people who sell “Something” I have a product to put in a box.  Many of you do not.  But that is where the difference ends.  We still prospect, generate leads, qualify the customer and then set a meeting.  At that meeting, we may still have some qualification to do, but hopefully by that time we are beginning some “Ghost” marketing.

We propose to the prospect that we have something they need; a piece of software, a tool, a box of something that will cost less, or work better than what they currently have. 

STOP RIGHT THERE! 

We just stopped selling the product and started marketing the “Ghost.”  It is not the product, but what the product will do for you.

Wendy Wiess said on Twitter:

“People want quarter-inch holes, not quarter-inch drills.' Focus on the benefits, and talk about the benefits. “

While this may say different things to different people, I believe it underlines the approach successful sales people take out of their tool box as they approach their sales call.  Preparation is the key.  When you visit a customer to sell drills as Wendy suggests, does your customer want drills?  Sure, he or she is either using them, or selling them.  But what does the “Real” customer of the drill want?  HOLES!  That is why they are buying drills.  I suggest, the “HOLE” is your “Ghost.”  Develop your sales pitch, problem solving, even your “Trusted Advisor” position around selling the “Hole” not the drill.  The distributor may want to buy a drill, and sell it to make a profit, but if there are any savvy salespeople at that distributor they are selling the service they provide, not the product sitting on their shelves.  The end user wants a drill, but if they could buy the hole, wouldn’t they? 

So, before you call, visit or e-mail yourcontact, find out what your “Hole” is and market your “Ghost” to your customer not your “Box of Drills.”

This Blog Inspired by: Do you React or Respond to Competition? $10 Haircuts Might Kill YouGeoff Wasserman

Tuesday, February 10, 2009

Open for Business

Well,
I feel out of place. I think of bloggers as 20 somethings ranting about topics that we ancient people just don't get!

But I see the statistics of our online presence thanks to people like Olivier Alain Blanchard (@thebrandbuilder on Twitter!) and believe I may have something to offer!

This is my first post, hopefully many to come with rants and raves and repeats of things I hear in and around Greenville.  I intend to cull various inputs and find little tidbits (always giving credit where I can) and then put my spin on it!

Stay tuned, it can only get better!